Privacy Policy

Introduction

Ontario Roofing Quotes ("we," "us," or "our") operates as a lead generation and referral service connecting homeowners with roofing contractors across Ontario. We are committed to protecting your privacy and being transparent about how we collect, use, and share your personal information.

This Privacy Policy explains our practices regarding the personal information we collect through our website at ontarioroofingquotes.ca (the "Site").

Information We Collect

Information You Provide Directly

When you submit a request for roofing quotes through our Site, we collect:

• Contact Information: Your name, phone number, email address, and postal code
• Service Information: The type of roofing service you need (repair, replacement, inspection, emergency, etc.)
• Additional Details: Any other information you choose to provide in message fields or forms

Information Collected Automatically

When you visit our Site, we automatically collect certain technical information:

• Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
• Device Information: Browser type, operating system, IP address, and device identifiers
• Analytics Data: We use Vercel Analytics and Speed Insights to understand site performance and user behavior
• Cookies: Small data files stored on your device (see Cookies section below)

How We Use Your Information

We use the information we collect for the following purposes:

Primary Service Delivery

• Contractor Matching: To connect you with 3-5 licensed roofing contractors in your area who can provide quotes for your project
• Service Fulfillment: To share your contact information and service needs with contractors in our network
• Communication: To contact you regarding your quote request or follow up on services

Business Operations

• Service Improvement: To analyze usage patterns and improve our website and matching process
• Customer Support: To respond to your inquiries and provide assistance
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud, unauthorized access, and other security issues

Marketing (With Your Consent)

• Updates: To send you information about our services, tips, and resources (you can opt out at any time)
• Surveys: To request feedback about your experience

How We Share Your Information

With Roofing Contractors

This is the primary purpose of our service. When you submit a quote request, we share your name, contact information, postal code, and service details with 3-5 roofing contractors in our network who service your area. These contractors will contact you directly to provide quotes.

We do not control how contractors use your information after we share it. Each contractor operates independently and should have their own privacy practices.

With Service Providers

We share information with third-party service providers who help us operate our Site and deliver our services:

• Formspree: Form submission and email delivery service
• Vercel: Website hosting, analytics, and performance monitoring

These providers are contractually obligated to use your information only to provide services to us and to protect your information.

For Legal Reasons

We may disclose your information if required to do so by law or in response to:

• Legal processes (subpoenas, court orders)
• Requests from law enforcement or government authorities
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

Business Transfers

If our business is sold, merged, or transferred to another entity, your information may be transferred as part of that transaction. You will be notified of any such change.

We Do NOT Sell Your Data

We do not sell your personal information to third parties for their marketing purposes. The only sharing of your contact information is with contractors in our network for the purpose of providing you with roofing quotes, which is the service you requested.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help us recognize you, remember your preferences, and understand how you use our Site.

Cookies We Use

• Essential Cookies: Necessary for the Site to function properly (session management, form submission)
• Analytics Cookies: Help us understand visitor behavior through Vercel Analytics and Speed Insights
• Functional Cookies: Remember your preferences and settings

Your Cookie Choices

Most browsers allow you to refuse cookies or delete existing cookies. However, disabling cookies may affect your ability to use certain features of our Site. You can usually find cookie settings in your browser's preferences or settings menu.

Your Privacy Rights

Under Canadian Privacy Laws (PIPEDA)

If you are a Canadian resident, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Objection: Object to certain processing of your information
• Withdrawal of Consent: Withdraw consent for marketing communications

How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: info@ontarioroofingquotes.ca
• Subject Line: "Privacy Rights Request"
• Include: Your name, contact information, and specific request

We will respond to your request within 30 days as required by law.

Opt-Out of Marketing

You can opt out of marketing emails by:

• Clicking the "unsubscribe" link in any marketing email
• Emailing us at info@ontarioroofingquotes.ca with "Unsubscribe" in the subject line

Please note that even if you opt out of marketing, we may still send you transactional messages related to your quote requests.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: SSL/TLS encryption for data transmitted through our Site
• Secure Hosting: Industry-standard security practices through Vercel
• Access Controls: Limited access to personal information by authorized personnel only
• Regular Monitoring: Ongoing security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Quote Requests: Retained for 24 months to facilitate contractor connections and follow-up
• Contact Inquiries: Retained for 12 months for customer service purposes
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

After the retention period, we securely delete or anonymize your information.

Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 18, please contact us immediately at info@ontarioroofingquotes.ca, and we will delete the information promptly.

Third-Party Links

Our Site may contain links to third-party websites, including contractor websites and service providers. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification if we have your email address (for significant changes)

Your continued use of our Site after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: